Return and Refund Policy
At Auraya Fashion, we take great pride in curating customized luxury fashion pieces that are made exclusively for you. Each creation is handcrafted with precision, ensuring a perfect blend of elegance and individuality.
Returns
Please note, returns are not accepted as all our products are customized and made-to-order.
Exchanges & Alterations
We understand that sometimes size mismatches can happen. Here's how we ensure a seamless experience for you:
Clothing Alterations:
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If the garment you receive has a size issue, we offer alteration services.
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If the size issue is due to a measurement error from your side, the shipping cost for alteration will be borne by the client.
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If the size issue is due to an error from our end, Auraya Fashion will bear the shipping charges.
Footwear Exchange:
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Shoe sizes can be exchanged within 48 hours of delivery.
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Items must be unused, in original packaging, and in saleable condition.
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Exchange requests must be initiated within 48 hours of receiving the product by emailing us at care@aurayafashion.com or WhatsApp at +91-9205084006
Important Notes:
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All alterations and exchanges are subject to inspection and approval by our quality team.
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Customized designs, color preferences, and made-to-measure outfits are non-returnable under any circumstances except manufacturing defects or incorrect delivery.
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Shipping costs (where applicable) will be communicated at the time of exchange or alteration request.
We are committed to providing you with a luxurious and hassle-free shopping experience. For any assistance, feel free to reach out to our customer care team.
📧 Email: care@aurayafashion.com
📞 WhatsApp: +91-9205084006