Return and Refund Policy

At Auraya Fashion, we take great pride in curating customized luxury fashion pieces that are made exclusively for you. Each creation is handcrafted with precision, ensuring a perfect blend of elegance and individuality.

Returns

Please note, returns are not accepted as all our products are customized and made-to-order.


Exchanges & Alterations

We understand that sometimes size mismatches can happen. Here's how we ensure a seamless experience for you:

Clothing Alterations:

  • If the garment you receive has a size issue, we offer alteration services.

  • If the size issue is due to a measurement error from your side, the shipping cost for alteration will be borne by the client.

  • If the size issue is due to an error from our end, Auraya Fashion will bear the shipping charges.

Footwear Exchange:

  • Shoe sizes can be exchanged within 48 hours of delivery.

  • Items must be unused, in original packaging, and in saleable condition.

  • Exchange requests must be initiated within 48 hours of receiving the product by emailing us at care@aurayafashion.com or WhatsApp at +91-9205084006


Important Notes:

  • All alterations and exchanges are subject to inspection and approval by our quality team.

  • Customized designs, color preferences, and made-to-measure outfits are non-returnable under any circumstances except manufacturing defects or incorrect delivery.

  • Shipping costs (where applicable) will be communicated at the time of exchange or alteration request.


We are committed to providing you with a luxurious and hassle-free shopping experience. For any assistance, feel free to reach out to our customer care team.

📧 Email: care@aurayafashion.com
📞 WhatsApp: +91-9205084006